FAQ'S

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Are you able to complete work for body corporates and property managers?

We have all necessary insurances and licenses in place to do work for all body corporates and real estates.

Are you insured incase anything happens? 

We have $10 million in public liability insurance to cover any unforeseen issues that may arise.

I need a large deck built that is too sophisticated for a lot of other carpenters out there and noticed some of the decks you have built in the past, are you able to have a look at my job?

We are more than happy to pop out to site and provide a few ideas to help with the design as well as a free quote. 

We have some work that needs to be done but the only time we are able to have somebody in to complete the work is after hours, is this okay?

We totally understand some work is a bit different, we are more than happy to accommodate. 

We can organize it for one late afternoon if lighting is adequate or alternatively, we can arrange a time over the weekend.

Do you provide free quotes?

We provide free measure and quotes for all jobs within 20km of Main Beach

All the other tradesman I use on the Gold Coast seem to either never show up at all or are usually very late if they do. How are you different?  

We pride ourselves on being extremely punctual with time and appearance. We guarantee that we will be there within 30 minutes of the time given. If a cancellation is inevitable and we can’t give you at least 24 hours of notice, we will provide 1 hour of labour for free.

If there is an issue with any of the work you complete, what is your policy there?   

In the rare event that there is ever an issue with any of the work we do, we guarantee that we will be back to the property within 3 business days to inspect the issue. If we aren’t able to fix it then and there, we guarantee that it will be resolved within 1 week from the day of inspection.

What areas do you service and how far are you willing to travel? 

We serve right down to Currumbin Waters and as north as Upper Coomera and as far inland as Advancetown. However for larger jobs or if you are finding it hard to get someone to do the work, we will be happy to have a chat and work something out. 

What are you turn around times?

We promise to come and have a look at your job within 2 days of first receiving your phone call and provide a price either on the spot or within 3 days for larger jobs.